Fabric Cover Ups

Processing Times:

• In-stock items: Orders are processed within 1–3 business days.
• Pre-orders: Please allow 1–2 weeks for processing and dispatch. Pre-orders are made-to-order or in high demand, and we appreciate your patience as we ensure your items meet our luxury standards.

UK Shipping Rates – Swimwear & Accessories

• Standard Shipping (2–4 working days): £3.99
• Express Shipping (1–2 working days): £5.99
• Free Shipping on orders over £60

 

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International Shipping:

We offer tracked international shipping to select countries. Shipping times and rates vary by destination and will be calculated at checkout.

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You will receive tracking information via email once your order has been dispatched.

Due to the intimate nature of swimwear, we are committed to maintaining the highest standards of hygiene and customer safety. Please review the details below before initiating a return.

We accept returns on unworn, unwashed swimwear with all original tags and hygiene liners intact, within 14 days of delivery.

To be eligible for a return:

• Swimwear must be in new condition, free from any signs of wear (including deodorant, makeup, or fragrance).
• The hygiene liner must be attached and undamaged.
• Items must be returned in their original packaging.

We reserve the right to refuse any returns that do not meet these conditions.

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We offer two flexible return options:

1. Refund to Original Payment Method
Once your return is approved and received, we’ll issue a full refund (excluding shipping fees) to your original payment method within 5–7 business days.

2. Store Credit with Bonus
Prefer to shop with us again? Opt for store credit and receive a 10% bonus on your original order value—perfect for your next purchase.

To begin your return, please email returns@ugalondon.com with your order number and reason for return.
Our team will respond within 48 hours with detailed return instructions.

• Customers are responsible for return shipping costs.
• We strongly recommend using a tracked delivery service, as we are not liable for lost or delayed returns.

To provide the best experience and ensure item availability, we do not offer direct exchanges.
If you need a different size or style, please return your item and place a new order.

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Non-Returnable Items

• Items marked as Final Sale
• Gift cards
• Shipping fees (unless the item is defective or incorrect)

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We appreciate your understanding and are here to help if you have any questions. For further assistance, feel free to reach out to our customer care team at returns@ugalondon.com.

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